Maine Rope Mats

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Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Some photos showing our mats in styled settings may be enhanced for presentation. Please refer to the standalone mat photo for the actual mat and its true colorway.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

In the Great State of Maine - where it all begins

FREE

We want you to be completely satisfied with your purchase. If you're not happy with your Maine Rope Mats product, we make returns easy and hassle-free.

Return Timeframe

You have 30 days from the date of purchase to initiate a return. Items must be returned within this window to be eligible for a refund or exchange.

Condition Requirements

To qualify for a return, your item must be:

Unused and in original condition
In original packaging with all tags attached
Free from damage, stains, or wear
Include all original accessories and documentation

How to Initiate a Return

Returning an item is simple:

Contact us at mpmaheux@aisinc.me or call (207) 623-9599
Provide your order number and reason for return
Receive a prepaid return shipping label via email
Pack your item securely and drop it off at any shipping location
Once received and inspected, we'll process your refund within 5-7 business days

Refund Processing

Refunds are issued to your original payment method. Please allow 5-7 business days for the refund to appear in your account after we've processed it. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you'd like to exchange your item for a different size or color, we'll cover the cost of return shipping. Simply mention your exchange preference when you contact us.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos. We'll arrange a replacement or refund at no cost to you.

Questions?

If you have any questions about our return policy, don't hesitate to reach out. We're here to help!

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

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